{"id":615,"date":"2020-10-28T09:06:25","date_gmt":"2020-10-28T02:06:25","guid":{"rendered":"http:\/\/htttdn.com\/?post_type=ht_kb&#038;p=615"},"modified":"2020-12-30T08:55:42","modified_gmt":"2020-12-30T01:55:42","slug":"ai-va-the-he-tiep-theo-cua-cac-ung-dung-quan-ly-khach-hang","status":"publish","type":"ht_kb","link":"https:\/\/htttdn.com\/index.php\/tin-tuc\/ai-va-the-he-tiep-theo-cua-cac-ung-dung-quan-ly-khach-hang\/","title":{"rendered":"AI v\u00e0 th\u1ebf h\u1ec7 ti\u1ebfp theo c\u1ee7a c\u00e1c \u1ee9ng d\u1ee5ng qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<p>C\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi nh\u01b0 \u0111\u00e1m m\u00e2y v\u00e0 ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i \u0111\u00e3 thay \u0111\u1ed5i c\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng v\u00e0 c\u00e1ch tri\u1ec3n khai c\u1ee7a c\u00e1c gi\u1ea3i ph\u00e1p\u00a0<strong>qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng<\/strong>. Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng\u00a0s\u1eed d\u1ee5ng d\u1eef li\u1ec7u truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i, c\u00f4ng ngh\u1ec7 di \u0111\u1ed9ng v\u00e0 m\u1ea1ng l\u01b0\u1edbi k\u1ef9 thu\u1eadt s\u1ed1 c\u1ee7a c\u00e1c kh\u00e1ch h\u00e0ng \u0111\u00e3 k\u1ebft n\u1ed1i\u00a0tr\u00ean c\u00e1c thi\u1ebft b\u1ecb \u0111\u1ec3 c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o\u00a0&#8220;d\u1ea5u ch\u00e2n \u0111i\u1ec7n t\u1eed&#8221; (<a href=\"https:\/\/en.wikipedia.org\/wiki\/Digital_footprint\" target=\"_blank\" rel=\"noopener noreferrer\">digital footprint<\/a>)\u00a0c\u1ee7a c\u00e1c kh\u00e1ch h\u00e0ng\u00a0tr\u00ean c\u00e1c m\u1ea1ng x\u00e3 h\u1ed9i.<\/p>\n<p><img title=\"Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng\" src=\"https:\/\/fast.com.vn\/uploads\/news\/He-thong-thong-tin\/quan-ly-khach-hang-01.jpg\" alt=\"Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng\" longdesc=\"https:\/\/fast.com.vn\/crm\/Qu%E1%BA%A3n%20l%C3%BD%20kh%C3%A1ch%20h%C3%A0ng\" \/><\/p>\n<p><strong>C\u00e1c c\u00f4ng ngh\u1ec7 n\u00e0o \u0111ang \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u00e0o c\u00e1c \u1ee9ng d\u1ee5ng qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng m\u1edbi?<\/strong><\/p>\n<p>Theo Toolbox, n\u0103m 2018, 45% c\u00e1c c\u00f4ng ty h\u00e0ng \u0111\u1ea7u s\u1eed d\u1ee5ng AI \u0111\u1ec3 qu\u1ea3n l\u00fd v\u00e0 c\u1ea3i thi\u1ec7n n\u0103ng su\u1ea5t v\u00e0 doanh s\u1ed1. V\u00ed d\u1ee5: Th\u00f4ng qua c\u00e1c thu\u1eadt to\u00e1n, AI c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh nh\u1eefng th\u00e0nh vi\u00ean xu\u1ea5t s\u1eafc trong \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng v\u00e0 c\u00e1c th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng d\u1eef li\u1ec7u n\u00e0y \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c b\u00e1n h\u00e0ng v\u00e0 marketing t\u1ea1o ra kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1ea5t.<\/p>\n<p>AI k\u1ebft h\u1ee3p v\u1edbi vi\u1ec7c khai th\u00e1c d\u1eef li\u1ec7u l\u00e0 m\u1ed9t s\u1ef1 k\u1ebft h\u1ee3p hi\u1ec7u qu\u1ea3. Toolbox tuy\u00ean b\u1ed1 r\u1eb1ng 44% CEO \u0111\u1ec1u tin r\u1eb1ng l\u1ee3i \u00edch \u0111\u00e1ng k\u1ec3 nh\u1ea5t c\u1ee7a AI l\u00e0 n\u00f3 t\u1ef1 \u0111\u1ed9ng h\u00f3a vi\u1ec7c trao \u0111\u1ed5i th\u00f4ng tin, cung c\u1ea5p d\u1eef li\u1ec7u cho vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh. \u201cT\u1ef1 \u0111\u1ed9ng h\u00f3a\u201d gi\u00fap c\u00e1c marketer c\u00f3 th\u1ec3 nhanh ch\u00f3ng x\u00e1c \u0111\u1ecbnh c\u00e1c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng ch\u1ea5t l\u01b0\u1ee3ng cao v\u00e0 ph\u00e1t tri\u1ec3n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c m\u1edbi d\u1ef1a tr\u00ean d\u1eef li\u1ec7u thu th\u1eadp \u0111\u01b0\u1ee3c t\u1eeb AI.<\/p>\n<p>Ngo\u00e0i ra, kh\u1ea3 n\u0103ng nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p AI c\u00f9ng v\u1edbi tr\u1ee3 l\u00fd \u1ea3o th\u00f4ng minh tr\u00ean smartphone cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng t\u00ecm ki\u1ebfm th\u00f4ng tin ch\u1ec9 b\u1eb1ng l\u1ec7nh tho\u1ea1i,\u00a0<strong>ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng<\/strong>\u00a0m\u1edbi nh\u1ea5t cho ph\u00e9p c\u00e1c marketer nh\u1eadp d\u1eef li\u1ec7u b\u1eb1ng c\u00e1ch n\u00f3i chuy\u1ec7n v\u1edbi micro.<\/p>\n<p>Ph\u1ea7n m\u1ec1m nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p AI c\u00f3 th\u1ec3 thu th\u1eadp th\u00f4ng tin t\u1eeb c\u00e1c cu\u1ed9c h\u1ed9i tho\u1ea1i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 \u1ee9ng d\u1ee5ng Salesforce, nh\u01b0 h\u1ed7 tr\u1ee3 gi\u1ecdng n\u00f3i, c\u00f3 th\u1ec3 d\u1ecbch l\u1eddi n\u00f3i th\u00e0nh v\u0103n b\u1ea3n. Theo Toolbox, 32% c\u00e1c CEO cho bi\u1ebft nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i l\u00e0 c\u00f4ng ngh\u1ec7 AI \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng r\u1ed9ng r\u00e3i nh\u1ea5t trong c\u00e1c c\u00f4ng ty c\u1ee7a h\u1ecd.<\/p>\n<h2><strong>Nh\u1eefng l\u1ee3i \u00edch m\u00e0 AI \u0111\u01b0\u1ee3c mong \u0111\u1ee3i s\u1ebd t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn c\u00e1c ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n<ul>\n<li>\u0110\u1ea9y nhanh chu k\u1ef3 b\u00e1n h\u00e0ng.<\/li>\n<li>C\u1ea3i thi\u1ec7n d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 tr\u00ecnh \u0111\u1ed9 chuy\u00ean m\u00f4n.<\/li>\n<li>H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng nhanh h\u01a1n.<\/li>\n<li>Gi\u00fap c\u00e1c c\u00f4ng ty c\u1ea3i thi\u1ec7n c\u00e1c chi\u1ebfn d\u1ecbch th\u01b0\u01a1ng hi\u1ec7u v\u00e0 s\u1ef1 nh\u1eadn di\u1ec7n th\u01b0\u01a1ng hi\u1ec7u.<\/li>\n<li>Gi\u1ea3m chi ph\u00ed cu\u1ed9c g\u1ecdi h\u1ed7 tr\u1ee3 trong khi t\u0103ng t\u1ef7 l\u1ec7 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li>Gi\u1ea3m chi ph\u00ed tuy\u1ec3n d\u1ee5ng nh\u00e2n vi\u00ean v\u00e0 t\u00ecm ki\u1ebfm \u0111\u1ed1i t\u00e1c.<\/li>\n<li>T\u0103ng doanh thu t\u1eeb vi\u1ec7c t\u1ed1i \u01b0u h\u00f3a ti\u1ebfp th\u1ecb s\u1ea3n ph\u1ea9m.<\/li>\n<li>T\u1ed1i \u01b0u h\u00f3a gi\u00e1 c\u1ea3.<\/li>\n<li>T\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng ph\u00e2n ph\u1ed1i logistics.<\/li>\n<li>Ng\u0103n ch\u1eb7n t\u1ed5n th\u1ea5t th\u00f4ng qua ph\u00e1t hi\u1ec7n gian l\u1eadn.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<div class='heateorSssClear'><\/div><div  class='heateor_sss_sharing_container heateor_sss_horizontal_sharing' heateor-sss-data-href='https:\/\/htttdn.com\/index.php\/tin-tuc\/ai-va-the-he-tiep-theo-cua-cac-ung-dung-quan-ly-khach-hang\/'><div class='heateor_sss_sharing_title' style=\"font-weight:bold\" ><\/div><ul class=\"heateor_sss_sharing_ul\"><li style=\"padding:4.2px 0 !important\" class=\"heateor_sss_facebook_like\"><ss class=\"heateor_sss_square_count\">&nbsp;<\/ss><div class=\"fb-like\" data-href=\"https:\/\/htttdn.com\/index.php\/tin-tuc\/ai-va-the-he-tiep-theo-cua-cac-ung-dung-quan-ly-khach-hang\/\" data-layout=\"button_count\" data-action=\"like\" data-show-faces=\"false\" data-share=\"false\"><\/div><\/li><li style=\"padding:4.2px 0 !important\" class=\"heateor_sss_facebook_share\"><ss class=\"heateor_sss_square_count\">&nbsp;<\/ss><div class=\"fb-share-button\" data-href=\"https:\/\/htttdn.com\/index.php\/tin-tuc\/ai-va-the-he-tiep-theo-cua-cac-ung-dung-quan-ly-khach-hang\/\" data-layout=\"button_count\"><\/div><\/li><li class=\"heateorSssSharingRound\"><i style=\"width:20px;height:20px;border-radius:999px;\" alt=\"Instagram\" Title=\"Instagram\" class=\"heateorSssSharing heateorSssInstagramBackground\"><a href=\"https:\/\/www.instagram.com\/\" rel=\"nofollow noopener\" target=\"_blank\"><ss style=\"display:block;border-radius:999px;\" class=\"heateorSssSharingSvg heateorSssInstagramSvg\"><\/ss><\/a><\/i><ss class=\"heateor_sss_square_count heateor_sss_instagram_count\">&nbsp;<\/ss><\/li><li class=\"heateorSssSharingRound\"><i style=\"width:20px;height:20px;border-radius:999px;\" alt=\"Twitter\" Title=\"Twitter\" class=\"heateorSssSharing heateorSssTwitterBackground\" onclick='heateorSssPopup(\"http:\/\/twitter.com\/intent\/tweet?text=AI%20v%C3%A0%20th%E1%BA%BF%20h%E1%BB%87%20ti%E1%BA%BFp%20theo%20c%E1%BB%A7a%20c%C3%A1c%20%E1%BB%A9ng%20d%E1%BB%A5ng%20qu%E1%BA%A3n%20l%C3%BD%20kh%C3%A1ch%20h%C3%A0ng&url=https%3A%2F%2Fhtttdn.com%2Findex.php%2Ftin-tuc%2Fai-va-the-he-tiep-theo-cua-cac-ung-dung-quan-ly-khach-hang%2F\")'><ss style=\"display:block;border-radius:999px;\" class=\"heateorSssSharingSvg heateorSssTwitterSvg\"><\/ss><\/i><ss class=\"heateor_sss_square_count heateor_sss_twitter_count\">&nbsp;<\/ss><\/li><li class=\"heateorSssSharingRound\"><i style=\"width:20px;height:20px;border-radius:999px;\" alt=\"Pinterest\" Title=\"Pinterest\" class=\"heateorSssSharing heateorSssPinterestBackground\" onclick=\"javascript:void( (function() {var e=document.createElement('script' );e.setAttribute('type','text\/javascript' );e.setAttribute('charset','UTF-8' );e.setAttribute('src','\/\/assets.pinterest.com\/js\/pinmarklet.js?r='+Math.random()*99999999);document.body.appendChild(e)})());\"><ss style=\"display:block;border-radius:999px;\" class=\"heateorSssSharingSvg heateorSssPinterestSvg\"><\/ss><\/i><ss class=\"heateor_sss_square_count heateor_sss_pinterest_count\">&nbsp;<\/ss><\/li><li class=\"heateorSssSharingRound\"><ss class=\"heateor_sss_square_count\">&nbsp;<\/ss><i style=\"width:20px;height:20px;border-radius:999px;\" title=\"More\" alt=\"More\" class=\"heateorSssSharing heateorSssMoreBackground\" onclick=\"heateorSssMoreSharingPopup(this, 'https:\/\/htttdn.com\/index.php\/tin-tuc\/ai-va-the-he-tiep-theo-cua-cac-ung-dung-quan-ly-khach-hang\/', 'AI%20v%C3%A0%20th%E1%BA%BF%20h%E1%BB%87%20ti%E1%BA%BFp%20theo%20c%E1%BB%A7a%20c%C3%A1c%20%E1%BB%A9ng%20d%E1%BB%A5ng%20qu%E1%BA%A3n%20l%C3%BD%20kh%C3%A1ch%20h%C3%A0ng', '' )\" ><ss style=\"display:block\" class=\"heateorSssSharingSvg heateorSssMoreSvg\"><\/ss><\/i><\/li><li class=\"heateorSssSharingRound\"><ss class=\"heateor_sss_square_count\">&nbsp;<\/ss><i style=\"width:20px;height:20px;border-radius:999px;margin-left:9px !important;\" title=\"Total Shares\" class=\"heateorSssSharing heateorSssTCBackground\"><\/i><\/li><\/ul><div class=\"heateorSssClear\"><\/div><\/div><div class='heateorSssClear'><\/div><p>C\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi nh\u01b0 \u0111\u00e1m m\u00e2y v\u00e0 ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i \u0111\u00e3 thay \u0111\u1ed5i c\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng v\u00e0 c\u00e1ch tri\u1ec3n khai c\u1ee7a c\u00e1c gi\u1ea3i ph\u00e1p\u00a0qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng. Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng\u00a0s\u1eed d\u1ee5ng d\u1eef li\u1ec7u truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i, c\u00f4ng ngh\u1ec7 di \u0111\u1ed9ng v\u00e0&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[78],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.2.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>AI v\u00e0 th\u1ebf h\u1ec7 ti\u1ebfp theo c\u1ee7a c\u00e1c \u1ee9ng d\u1ee5ng qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng - H\u1ec7 th\u1ed1ng th\u00f4ng tin doanh nghi\u1ec7p<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/htttdn.com\/index.php\/tin-tuc\/ai-va-the-he-tiep-theo-cua-cac-ung-dung-quan-ly-khach-hang\/\" \/>\r\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"AI v\u00e0 th\u1ebf h\u1ec7 ti\u1ebfp theo c\u1ee7a c\u00e1c \u1ee9ng d\u1ee5ng qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng - H\u1ec7 th\u1ed1ng th\u00f4ng tin doanh nghi\u1ec7p\" \/>\r\n<meta property=\"og:description\" content=\"C\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi nh\u01b0 \u0111\u00e1m m\u00e2y v\u00e0 ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i \u0111\u00e3 thay \u0111\u1ed5i c\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng v\u00e0 c\u00e1ch tri\u1ec3n khai c\u1ee7a c\u00e1c gi\u1ea3i ph\u00e1p\u00a0qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng. Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng\u00a0s\u1eed d\u1ee5ng d\u1eef li\u1ec7u truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i, c\u00f4ng ngh\u1ec7 di \u0111\u1ed9ng v\u00e0...\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/htttdn.com\/index.php\/tin-tuc\/ai-va-the-he-tiep-theo-cua-cac-ung-dung-quan-ly-khach-hang\/\" \/>\r\n<meta property=\"og:site_name\" content=\"H\u1ec7 th\u1ed1ng th\u00f4ng tin doanh nghi\u1ec7p\" \/>\r\n<meta property=\"article:modified_time\" content=\"2020-12-30T01:55:42+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/fast.com.vn\/uploads\/news\/He-thong-thong-tin\/quan-ly-khach-hang-01.jpg\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\">\n\t<meta name=\"twitter:data1\" content=\"admin\">\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data2\" content=\"4 ph\u00fat\">\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/htttdn.com\/#website\",\"url\":\"https:\/\/htttdn.com\/\",\"name\":\"H\\u1ec7 th\\u1ed1ng th\\u00f4ng tin doanh nghi\\u1ec7p\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/htttdn.com\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"vi\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/htttdn.com\/index.php\/tin-tuc\/ai-va-the-he-tiep-theo-cua-cac-ung-dung-quan-ly-khach-hang\/#primaryimage\",\"inLanguage\":\"vi\",\"url\":\"https:\/\/fast.com.vn\/uploads\/news\/He-thong-thong-tin\/quan-ly-khach-hang-01.jpg\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/htttdn.com\/index.php\/tin-tuc\/ai-va-the-he-tiep-theo-cua-cac-ung-dung-quan-ly-khach-hang\/#webpage\",\"url\":\"https:\/\/htttdn.com\/index.php\/tin-tuc\/ai-va-the-he-tiep-theo-cua-cac-ung-dung-quan-ly-khach-hang\/\",\"name\":\"AI v\\u00e0 th\\u1ebf h\\u1ec7 ti\\u1ebfp theo c\\u1ee7a c\\u00e1c \\u1ee9ng d\\u1ee5ng qu\\u1ea3n l\\u00fd kh\\u00e1ch h\\u00e0ng - H\\u1ec7 th\\u1ed1ng th\\u00f4ng tin doanh nghi\\u1ec7p\",\"isPartOf\":{\"@id\":\"https:\/\/htttdn.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/htttdn.com\/index.php\/tin-tuc\/ai-va-the-he-tiep-theo-cua-cac-ung-dung-quan-ly-khach-hang\/#primaryimage\"},\"datePublished\":\"2020-10-28T02:06:25+00:00\",\"dateModified\":\"2020-12-30T01:55:42+00:00\",\"inLanguage\":\"vi\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/htttdn.com\/index.php\/tin-tuc\/ai-va-the-he-tiep-theo-cua-cac-ung-dung-quan-ly-khach-hang\/\"]}]}]}<\/script>\r\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/htttdn.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/615"}],"collection":[{"href":"https:\/\/htttdn.com\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/htttdn.com\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/htttdn.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/htttdn.com\/index.php\/wp-json\/wp\/v2\/comments?post=615"}],"version-history":[{"count":1,"href":"https:\/\/htttdn.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/615\/revisions"}],"predecessor-version":[{"id":616,"href":"https:\/\/htttdn.com\/index.php\/wp-json\/wp\/v2\/ht-kb\/615\/revisions\/616"}],"wp:attachment":[{"href":"https:\/\/htttdn.com\/index.php\/wp-json\/wp\/v2\/media?parent=615"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/htttdn.com\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=615"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/htttdn.com\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=615"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}